92 Princes Street,ROCKHEAD,PL33 3NB

  • Helping our Workers

    GPS jamming device

  • Providing safe and

    scientific Research

  • Providing everyday GPS watches

    fitness Routine and more

  • Providing Empathy Statements For

    Customer Service Representative

How Can Liteblue Helps An Employee To Get His Job Information

You are an employee in any of the postal organization running in the United States of America and you want to get something which will help you in getting to know all the information about your job profile then liteblue.run is the software which can help you in getting all the information about your job profile which includes your pay scale, number of promotions you have received since joining the company. It is basically a software which creates your career graph according to the services you have given in the postal industry of America. It also gives you information about the current benefits of an employee and the retirement benefits for a USPS employee. When you work in the postal services of United States of America then liteblue is the software helps you keep in touch with the information about your career graph in postal services.

How Does Liteblue Work

If you are working in postal service in the United States of America then the first thing you are provided as you are hired in this industry is the liteblue account by the firm in which your every career update and benefits is added time to time. This thing helps a USPS employee a lot to keep the track of his career graph in USPS and he can check all the benefits he has been provided in his job profile and it also mentions the benefits he can get post-retirement of his job. This software is very much helpful for these employees otherwise it is very difficult to keep a record of their career graph and this software is very much easy to use by any employee. If you work in USPS and you want to check the information about your career then what you need to do is just log in to the software by the username and password provided to you by the firm and by following some of the very easy steps you can access any information about your career and employment.

What To Do When You Lost Your Log In Details To Liteblue

So you are an employee in USPS and you have been trying to log in to your liteblue account but you are not been able to log in and it is showing the wrong password or the log in I.D then the first thing you can do to get your account back is to ask your supervisor for the account details and he will provide you with the details of your account and try to log in with  those details but if you have changed your password after you were  provided with the account with a default password then it is difficult to say that you can log in with the details provided by your supervisor.

Now you can call at 1- 877-477-3273 and they will provide you with the current account details by asking a few questions about your job profile. This liteblue software has helped a lot to these USPS employees in getting the information about their job profile and career graph. It also provides information about the benefits an employee can enjoy.

customer service representative empathy

One major characteristics of a customer service representative is empathy.  Compassion is the tool used to drive home or register a message in the mind of the customer. The customers expect the representatives to hear and understand them not just come up with easy cliché replies. Customers want a friend, someone they can open up to; as the old saying goes, a problem shared is a problem half solved.

Dealing with everyday struggles coupled with the job of attending to someone else’s need can be tiring and monotonous but it seems more like a hero’s work. Customer Service representatives gets into the minds of customers, noting their grievances, finding the origin of the issue and locating a solution.

Leaving a customer satisfied helps build good client service relations; obviously it will strengthen the duration of both parties in the business arrangement.  The tread that holds the communication process between a customer and a customer service representative begins with the cheerful representative who initiates the conversation in a manner that is conversational and engaging this captivates the attention of the customer whose intention was to lay a complaint or appreciate the good service of the company.

The hacks in retaining and fostering good customer relations lie in the hand of the customer service representative. How does one deal with angry or upset customers? First thing to consider, the costumers are only upset because of the way the situation presented itself. That is the more reason why a customer service representative is to tread cautiously as he or she judges the issues presented. When relating with an angry customers, one must

  • Use a sympathetic tone which allows trust between the two parties ( the customer and the service representative)

  • No matter the behaviour or tone of the customer remain polite and calm

  • Listening and understanding the customers complaints will ease up the process of sourcing for a solution


Need Help? Make a call

079 6250 5435